A colleague, lets call him Paul, fell foul of the mystery shopper at work (the local Sainsbury's) the other day and failed to gain the ultimate prize of 100% during his encounter by not obeying "the rules".
Let me explain, the mystery shopper is a company spy who is paid to visit stores and normally their approach is to find something out of stock. This means then that the "colleague" is meant to first look for stock on the system and then offer an alternative if none is available.
Another approach is to ask you something about a product which is nowhere near your normal work area, in my case once I was asked about some champagne, whereas I work on the bread isle. You can then demonstrate that you "know your stuff".
So did the colleague, lets call him Paul, not know what a product was or where it was even. Maybe like some encounters did Paul revert to the monosyllabic grunts favoured by our younger colleagues. Did Paul not "make eye contact" with the mystery shopper, did Paul not "take the product off the shelf and show it to the customer". Or maybe he didn't show that "he knew his stuff"
No dear reader Paul did not fall foul of any of these rules, he did however break cardinal rule number 1. He did not say "Hello", when approached by the mystery customer.
WOW! Paul, tsk tsk!
No comments:
Post a Comment